allstate customer service has long led the auto insurance industry with high customer retention and industry-leading profit margins. But in recent years, faster-growing competitors like Geico and Progressive, which sell mostly directly to customers online or over the phone, have cut Allstate’s market share. To get back in the game, Allstate CEO Thomas Wilson is hacking away at the company’s traditional business model. He’s cutting renewal commissions, pushing agents toward direct sales and cutting prices. He’s betting that a more efficient, digital-first approach can make Allstate competitive again.
All state offers a wide variety of discounts on car insurance. For example, you can save money by bundling all of your policies under one umbrella, or by earning good grades in school and driving safely on the road. You can also save by taking a defensive driving class or reducing your risk by installing safety devices in your vehicle. Allstate is also a leader in innovation by offering products such as usage-based mobile phone insurance and the Drivewise program that rewards policyholders with a discount for safe driving.
While Allstate is a top-rated choice for car insurance, you may find it pricier than other options. It’s important to compare quotes from several companies and consider discounts, coverage levels and financial strength ratings to find the best value for your needs.
In addition to auto insurance, Allstate offers homeowners and renters insurance. The company’s bundled premium discount is particularly attractive, as it could reduce your annual rate by more than 10 percent. Other savings options include paying your premium through automatic withdrawals, signing up for paperless statements and ePolicy, and choosing a higher deductible to save on premiums.
Allstate’s claims department handles over a million auto and home insurance claims each year, and its representatives are known for providing fast, friendly service. The company also provides a number of online tools to help you manage your account and file a claim, including an online payment system, an app that lets you submit photos of damage and a mobile-friendly form for reporting an accident.
If you are dissatisfied with Allstate’s customer service, you can file a complaint with your state’s department of insurance. The department can investigate your complaint and take corrective action, such as ordering the company to refund your money. In some cases, the department can take legal action against the company for bad faith conduct. If the department is unable to resolve your complaint, you can also file a complaint with the Better Business Bureau. The BBB will review your complaint and determine if Allstate has committed a violation of the BBB’s Code of Ethics. The organization will then publish your complaint and response in its online Consumer Complaint Database, which is a valuable resource for consumers looking for trustworthy information about businesses. The Consumer Complaint Database is updated daily. The site is free to use and requires no registration or login to access. The Consumer Complaint Database is a great tool for consumers who want to compare and shop for the best business and product experiences.
