Duke Energy is a massive electric power company that provides electricity to millions of people across the United States. The company is known for its superior customer service and offers many ways to connect with a representative. They can be contacted through their phone number, email, and social media. Duke also offers special services for people with visual, hearing or speech disabilities. These include large print bills, Braille forms and audio relays. It also provides support in other languages. If a customer has an issue that is not resolved through the Duke Energy phone number, they can contact their state’s utility board or commission.
Duke energy customers are advised to keep an eye out for a new bill payment scam, according to the company. The company is seeing an increase in reports from customers, some of whom have lost up to $900. In the scam, a caller claims to be from Duke Energy and warns that the account will be disconnected if an immediate payment is not made. The company is urging its North Carolina and South Carolina customers to be alert.
Customers are encouraged to sign up for autopay on the Duke Energy website to avoid late charges. They can also pay their bill in person at any of the Duke Energy offices. The company also offers a variety of online payment options, including credit and debit cards. The company’s website includes helpful guides to help customers navigate their options.
The company has some of the best customer service in the industry, and you can get a hold of someone within minutes by calling their phone number. Their representatives are always ready to help and will resolve your issue promptly. They can help you understand your energy costs, schedule an appointment to install a smart meter, or even set up a payment plan.
There are several ways to reach Duke Energy, but the most common is their telephone number. This is the easiest way to contact them, and it’s available 24/7. They have a number for each state, and you can find the correct one for your location on their website. You can also use their live chat feature on the website to talk to a rep in real time.
In addition to the phone number, you can reach Duke Energy via their Facebook, Twitter, and Instagram pages. These are monitored by social media specialists and can provide assistance in a matter of seconds. If you are unable to reach them on the phone, you can try contacting the local utility boards or commissions in your area for advice and advocacy. They can help you file a complaint against Duke Energy or other public utilities. In some cases, they may even be able to assist you with getting your service restored. They can also help you navigate the Duke Energy outage reporting process and help you make arrangements for financial assistance if necessary. They can also provide information on the Energy Neighbor Fund, which helps low-income customers with heating and electricity costs. duke energy customer service