Utility payments are a non-discretionary expense for most people – electricity, gas, water and waste. For this reason, it’s vital to ensure customers can access the services they rely on by providing them with a seamless, efficient and convenient payment solution.
A utility bill payment solution helps to simplify the way consumers pay their bills, while reducing processing costs for a utility company. In order to meet the demands of today’s tech-savvy and impatient consumer, an EBPP solution should offer flexible payment methods, multichannel bill presentment, and robust account management features.
With the right EBPP solution, you can give your customers the convenience they expect, while ensuring that all bill payments are processed reliably and securely. To make it easy for your customers to pay their bills, you can provide them with a range of options such as online payment through a secure portal, mobile app and direct debit.
For convenience, you can also allow your customers to make cash payments in over 40,000 grocery and convenience stores across Europe through our PV Walk-in network. And to cater to the growing use of mobile devices, you can give your customers a branded downloadable app, PV Mobile, that allows them to make one-time or recurring payments. Moreover, you can also allow your customers to make utility payments via SMS using our Pay by Text service. utility payment solution