What is a Call Answering Service?

If you’re an owner of a small business, chances are, there will be times when you and your team cannot answer every call that comes in. The good news is, with a phone answering service you can get the help that your business needs when your staff is busy or unavailable.

In general, a call answering service is a real-time, 24/7 live telephone support company that will answer calls on behalf of your business and take messages, or transfer the caller to you (via email, text message, etc). The best way to find a good answering service provider is to look for a member of ATSI (Association of TeleServices International). You can click here to see a list of ATSI members and their contact information.

One type of call answering service is an automated one that uses a computerized voice to guide customers through different options like “press 1 for technical support”, or “press 2 for billing”. These systems are great for businesses that have a lot of repeat callers and want to streamline their process so that they can quickly get them to the right person.

Other call answering services use live operators to greet the customer, and depending on the client’s preferences they may schedule an appointment, send the message via email or text, or have it read aloud if the customer is unable to speak. These services are typically used by businesses that need to be available to their customers around the clock, like emergency plumbers or medical offices.

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